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Search for your question below,or browsem categories for answers.

General

A VPN encrypts your internet connection and routes traffic through remote nodes, protecting privacy and improving cross-border access stability. Simply put, it lets you access the global internet more securely and smoothly.
Three Simple Steps:from the websiteDownloadthe client for your platform → register orLoginAccount → Selectnodesclick connect.New users also getenjoyenjoy 72 h Free Trial.
have.After registration,enjoy 72 h Free Trial,experienceAllnodesandfull features,Confirm satisfaction before deciding to purchase membership.
Supports Windows,macOS,Android,iOS,Linux Coming Soon.One accountacross multiple devicesLogin,byPlansupports multi-deviceh Online.
No. We maintain a strict zero-log policy. We do not store your browsing history, and registration requires no personal identification.

Windows

Download .exe Download the installer and double-click to run,Follow the wizard to installdone.After installationLoginAccount,Selectnodesto connect.
Try disconnecting and reconnecting. If still not working, switch nodes or reinstall the latest version. Most issues resolve this way.
Please ensure your system is Windows 10 and above,Closeconflicting antivirus then reinstall; contact support if issues persistLive Chatget assistance.

macOS

Go to "System Settings › Privacy & Security" and click "Open Anyway" at the bottom to launch normally.
Yes. The universal installer runs natively on both Intel and Apple Silicon Macs.
In the app"Settings"inEnable"launch at startup",or in"System Settings › Universal › Loginitems"add inFeiniaoVPN.

Android

In the popup promptSelect"Settings",allow installation from this source,Go to continue installation.
Both areOfficialVersion.cannot access Google Play h ,Recommendeddirectly from websiteDownload .apk Install.
recommend in system"Battery Optimization"inFeiniaoVPNSet to unrestricted,Ensure stable background connection.

iOS

needuseOverseas(e.g. HK,US)Apple ID Login App Store search afterDownload,Account membership unaffected by region.
in App Store Logout from the top-right avatar,LoginOverseas Apple ID done,No need to switch device systemAccount.
Go to"Settings › Universal › VPN andDevice Management",TrustFeiniaoVPN 's configuration profile.

Account & Payment

inPricingPageSelectPlanandPayment Method,Click"Pay Now"Follow the prompts to complete payment,First purchase requiresLoginor registerAccount.
SupportsAlipay,WeChat Pay,Bank Cardand USDT (TRC20),as you preferSelectdone.
Renewed purchaseh duration is automatically added to your currentPlanExpiryh expiration,no wasted remainingremainingd data.
To ensure service quality,Payments are non-refundable after completion.recommend tryingFree TrialConfirmexperience,For questions contacth contact support.
inLoginPageClick"forgot password",Follow the prompts to reset via registered email; if registeredh no email bound,contact support for recovery.

Connection & Speed

PrioritySelectnearby lower latencynodes,or switch to"smart routing"let the system auto-match the fastest route; during peakh try multiple nodes.
Possible local network fluctuation or busy node. Enable "Auto-Reconnect" and try switching nodes. Contact support if the issue persists.
Watch videos,For browsing, choose a nearby low-latency node; for region-specific contenth ,Selectcorresponding country/regionalnodes.
Try other nodes in the same region. If still inaccessible, report the specific website to support for targeted line optimization.

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